diff --git a/HELP.md b/HELP.md
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+++ b/HELP.md
@@ -0,0 +1,9 @@
+# Getting help
+## Check the FAQ!
+Please check our [Frequently Asked Questions](https://github.com/ossu/computer-science/blob/master/FAQ.md) to see if your question has been addressed.
+## Ask in the chat room
+OSSU uses Gitter for conversations. [Gitter](https://gitter.im/open-source-society/computer-science) is an online chat service, similar to Discord or IRC where you can chat with other students and get help. [![Join the chat at https://gitter.im/open-source-society/computer-science](https://badges.gitter.im/Join%20Chat.svg)](https://gitter.im/open-source-society/computer-science?utm_campaign=pr-badge&utm_content=badge&utm_medium=badge&utm_source=badge)
+### Specific problems
+If you need help successfully completing the content of a course or are having general technical difficulties, first reach out to the resources provided by the course (e.g. the course forum on Coursera, edX, etc). If you need additional help after that, make a post on gitter. **In your post, mention what steps you have already taken to try and solve the problem**.
+### General problems
+If you have general problems with the program not specific to any course, such as preferring textbook-style learning over MOOCs, gitter is a good place to reach out to people who may have great suggestions.
diff --git a/README.md b/README.md
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--- a/README.md
+++ b/README.md
@@ -80,9 +80,9 @@ just remember that you can't purchase success!
 **Content policy**. If you plan on showing off some of your coursework publicly, you must share only files that you are allowed to.
 *Do NOT disrespect the code of conduct* that you signed in the beginning of each course!
 
-**How to contribute**. Please see [CONTRIBUTING](CONTRIBUTING.md).
+**[How to contribute](CONTRIBUTING.md)**
 
-**Getting help**. Please check our [Frequently Asked Questions](FAQ.md), and if you cannot find the answer, file an issue or talk to our [friendly community](#community)! In particular, join in the conversation on our [Gitter](https://gitter.im/open-source-society/computer-science) (which is an online chat service, similar to Discord or IRC) where you can chat with other students and get help. [![Join the chat at https://gitter.im/open-source-society/computer-science](https://badges.gitter.im/Join%20Chat.svg)](https://gitter.im/open-source-society/computer-science?utm_campaign=pr-badge&utm_content=badge&utm_medium=badge&utm_source=badge)
+**[Getting help](HELP.md)** (Details about our FAQ and chatroom)
 
 # Curriculum